Returns

The count guarantee comes first

Every order states exactly which card and how many copies, so the return policy starts there: count your stack when it arrives. If it is short, contains the wrong card or printing, or otherwise does not match your order, email us within 14 days of delivery with a photo of the spread and we fix it, with replacement cards, a partial refund, or a full refund with a prepaid return label. Our mistake, our postage.

Changed your mind

Unopened orders in their original packaging can come back within 30 days for a refund of the item price; return postage is yours and the original shipping charge is not refunded. Once a stack is opened and shuffled into a collection, we cannot restock it, so opened orders without a discrepancy are not returnable. That line is what lets the next buyer trust the count.

Damaged in transit

Photograph the box and the damage within 48 hours of delivery and send it over. We replace transit damage outright and chase the carrier ourselves.

Cards you sent us are separate

We no longer buy bulk cards by mail. If you have an open submission from before we stopped, it follows the offer flow it was submitted under and not this policy: cards become ours once the box is delivered, so declining an offer selects a payout method rather than returning the cards. That was disclosed above the submit button at the time you submitted.

Start any return via the contact page with your order number.